Partnered with a global enterprise storage organization to modernize a complex on-premise product into a scalable, cloud-native SaaS platform. The objective was to support a rapidly growing global customer base while maintaining high reliability, security, and predictable delivery.
Architected a multi-tenant cloud platform enabling seamless migration from on-premise deployments to a SaaS operating model. The solution was designed to handle enterprise-scale workloads while preserving performance isolation and operational consistency across tenants.
Led a comprehensive DevOps modernization initiative that increased engineering productivity by 35% and reduced defect rates by 15%. Implemented a global follow-the-sun testing and L3 support model, reducing Mean Time to Resolution (MTTR) by 45%.
Introduced AI-driven capabilities including predictive observability, intelligent configuration recommendations, and an AI-enabled customer success experience. Established formal architectural governance and release management frameworks to ensure predictable, on-time product delivery and long-term platform scalability.