We have built CRM solutions for our client to deal with Field Service, and Sales as well.
Sales We have built solutions on top of Salesforce to help our clients build a
healthy sales pipeline. We built analytics and provided a sales forecasting solution that helped the
leadership gain
insight into the funnel while managing expectations with stake hollders
Service Using Zendesk we deployed a customer support solution for an eCommerce
company. We set up Customer Support schedules enabling the compant
to provide 24/7 support to their customers. With the knowledge base, we reduced customer case
generation and human intervention by 80%; while increasing customer
satisfaction at the same time
Field Service We have deployed Field Service solutions using Microsoft Dynamics and
Salesforce to helllp our clients work effectively with their customers.
The field service module integrated iwht geofencing enabled our customers to deploy their resources
effectively in cases of unexpected demand spikes.