We have built CRM solutions for our client to deal with Field Service, and Sales as well.
Sales We have built solutions on top of Salesforce to help our clients build a healthy sales pipeline. We built analytics and provided a sales forecasting solution that helped the leadership gain insight into the funnel while managing expectations with stake hollders
Service Using Zendesk we deployed a customer support solution for an eCommerce company. We set up Customer Support schedules enabling the compant to provide 24/7 support to their customers. With the knowledge base, we reduced customer case generation and human intervention by 80%; while increasing customer satisfaction at the same time
Field Service We have deployed Field Service solutions using Microsoft Dynamics and Salesforce to helllp our clients work effectively with their customers. The field service module integrated iwht geofencing enabled our customers to deploy their resources effectively in cases of unexpected demand spikes.